Collect Support Info

To collect the information needed for support into an archive file.

Note: To ensure the maximum of useful data is collected, check the Port Data Logging box in Global Settings dialog to log the data exchange between MAGNET Field and the connected device before starting the job.

  1. Review the destination folder for saving the target archive file. If required, click to open Select Path dialog and change the destination folder.
  2. In the Support info file name field enter the name of the target archive file. The name of the current job displays by default.
  3. In the comment area, add any comments which may help the support team to resolve your issue. This information will be saved in the target archive file as a text file.
  4. If required, select the Upload support info via internet check box to transfer the archive file to the MAGNET Enterprise server for the support team.
  5. Click or the OK button to save the archive file and (if selected) to upload it to MAGNET Enterprise. The warning may display if the comment area left empty. The information about created support file displays upon completion with an option to close the dialog.